Return & Refund Policy
At Rainbow Collections, we strive to ensure that every customer has a pleasant and satisfying shopping experience while purchasing kids’ clothing from our website. Our goal is to provide high-quality, comfortable, and stylish outfits for children. However, if for any reason you are not completely satisfied with your purchase, we offer a simple and transparent return and refund policy. This policy outlines the conditions under which products can be returned, exchanged, or refunded.
🔁 Return / Exchange Policy
🔹 Returns are accepted within 7 calendar days from the date of delivery.
🔹 A minimal pickup fee of ₹99 will be deducted from your order value during the return process.
🔹 After the 7-day return period, returns or exchanges will not be accepted.
🔹 Exchange items will be dispatched only after we receive the returned product and our team completes the quality inspection.
🔹 If any garment has stains, marks, or visible damage, the item will not be eligible for exchange or return.
🔹 Items priced below ₹699 are not eligible for return or exchange.
🔹 Customers are requested to check the size chart carefully before placing an order.
🔹 All garments must be returned with original tags attached and original packaging.
📦 Eligibility for Returns
Customers may request a return if the product received is:
🔹 Damaged or defective
🔹 Incorrect item received
🔹 Different from what was ordered
To qualify for a return:
🔹 The product must be unused, unwashed, and in original condition.
🔹 The original tags, packaging, and invoice must be included.
⏳ 7-Day Return Window
🔹 Rainbow Collections offers a 7-day return window from the date of delivery.
🔹 Customers must submit their return request within 7 days after receiving the product.
🔹 Requests made after this period may not be accepted, except in special cases approved by our support team.
📝 Return Request Process
🔹 Customers must contact our support team to initiate a return or exchange request.
🔹 Provide order details, reason for return, and photos if the item is damaged or incorrect.
🔹 Once the request is verified and approved, instructions for returning the item will be shared.
💳 Refund Process
🔹 After the returned product is received and inspected, the refund process will begin.
🔹 If the product meets all return conditions, the refund will be processed through the original payment method used during purchase.
🔹 Refund timelines may vary depending on payment provider or bank processing time.
🚫 Non-Returnable Items
The following items may not be eligible for return:
🔹 Products that are used, washed, altered, or damaged by the customer
🔹 Items priced below ₹699
🔹 Products purchased during clearance or final sale promotions (unless defective)
🔹 Items returned without original tags or packaging
🔄 Exchange Option
🔹 Customers may choose to exchange the product instead of requesting a refund.
🔹 Exchanges are usually allowed for size issues or product replacement.
🔹 Exchanges are subject to stock availability.
🔹 The replacement product will be shipped after the returned item is received and verified.
🚚 Return Shipping Charges
🔹 A pickup fee of ₹99 may be deducted during the return process.
🔹 If the return is due to damaged, defective, or incorrect products, Rainbow Collections may cover the return shipping cost.
🔹 For other reasons such as size preference or change of mind, customers may be responsible for return shipping charges.
📞 Customer Support
For support or to initiate a return or exchange:
📱 WhatsApp us by clicking the WhatsApp icon on our website
📞 Call / WhatsApp: 7995577530
Our support team will assist you with the return, exchange, or refund process.
📅 Last Updated: March 2026
